How can I change my booking details?

Written by Ivan
Updated 1 year ago

If you need to edit any booking details for your upcoming trip at least 24 hours before the scheduled pickup time, kindly contact our support team for further assistance. To see how you can contact us, please read here. 

You are also able to rebook your trip by cancelling it in your personal AtoB profile (at least 24 hours before the scheduled trip) and selecting the voucher option, which can then be used to create a new booking. It is important to note that in case your changes make the booking more expensive than the original one, you will have to pay the difference after the voucher is applied. In case that the amount will be less than the voucher, the remaining credit is non-refundable. 

In order to see a more detailed explanation on how to cancel your ride, please click here. 

You will also find a more detailed explanation on how to utilize your voucher here.

Important note: Booking changes less than 24 hours prior to the scheduled trip are not possible and non-refundable. Kindly contact your driver directly to see if they would be able to accommodate any changes.  

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